Refund Policy
Effective Date: 1 January 2025
At Electro-Hi, we strive to provide high-quality electrolyte supplements and excellent customer service. If you are not satisfied with your purchase, this Refund Policy outlines your rights and the process for returns and refunds.#
1. Your Right to Cancel
1.1. Cooling-Off Period: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
1.2. Notification of Cancellation: To cancel your order, please contact us at info@officialelectro-hi.com with your order number and a clear statement of your intent to cancel.
2. Returns
2.1. Eligibility for Returns:
Products must be unused, unopened, and in their original packaging.
Products must be returned within 14 days of notifying us of your intent to cancel.
2.2. Return Process:
Contact our customer service team at info@officialelectro-hi.com to initiate the return process.
We will provide you with the return address and any necessary instructions.
2.3. Return Shipping Costs:
If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
For other returns (e.g., change of mind), you are responsible for the cost of return shipping.
3. Refunds
3.1. Refund Eligibility:
Refunds will be issued for products returned in accordance with Section 2 of this policy.
3.2. Refund Process:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days of receiving the returned item.
3.3. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Shipping fees are non-refundable unless the return is due to an error on our part.
4. Faulty or Damaged Products
4.1. Reporting Issues:
If you receive a faulty, damaged, or incorrect product, please notify us within 7 days of receiving your order.
Include your order number, a description of the issue, and, if possible, photos of the product.
4.2. Resolution Options:
We may offer a replacement, repair, or full refund, depending on the circumstances.
Faulty or damaged products may need to be returned, but we will cover the return shipping costs.
5. Exceptions
5.1. Non-Returnable Items:
Products that have been opened or used.
Products that are not in their original packaging or are not resalable.
Custom or personalized items.
5.2. Health and Safety:
For hygiene and safety reasons, we cannot accept returns of opened food or supplement products, unless they are faulty or damaged.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
Email: info@officialelectro-hi.com
Address: Unit 8 Stanley Business Centre, Kelvin Way, Crawley, West Sussex, RH10 9SE
Thank you for shopping with Electro-Hi. We value your satisfaction and are here to assist with any issues related to your purchase.