Shipping policy
Effective Date: 1 January 2025
At Electro-Hi, we aim to deliver your orders quickly, efficiently, and reliably. This Shipping Policy provides detailed information about our shipping processes, timelines, and costs.
1. Delivery Locations
1.1. United Kingdom: We deliver to all addresses within the UK, including England, Scotland, Wales, and Northern Ireland.
1.2. International Shipping: At this time, we only offer international shipping to select countries. Please contact us at info@officialelectro-hi.com to confirm if we can ship to your location.
2. Shipping Costs
2.1. UK Orders:
Standard Delivery: £3.29 (Free for orders over £35)
Express Delivery: £3.99
2.2. International Orders:
Shipping costs are calculated based on destination and order weight. These will be displayed at checkout.
3. Delivery Times
3.1. UK Orders:
Standard Delivery: 3-5 working days
Express Delivery: 1-2 working days
3.2. International Orders:
Delivery times vary by destination and typically range from 7-14 working days. Exact estimates will be provided at checkout.
3.3. Order Processing Time:
Orders are processed within 1-2 working days. Orders placed after 1pm or on weekends/bank holidays will be processed on the next working day.
4. Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking details (if available). Use this information to monitor the progress of your delivery.
5. Shipping Restrictions
We are unable to deliver to the following locations:
P.O. Boxes
Military addresses (e.g., BFPO)
Certain remote or restricted regions
6. Failed Deliveries and Address Issues
6.1. Incorrect Address: Please ensure your delivery address is accurate. Electro-Hi is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6.2. Failed Delivery Attempts: If a delivery attempt is unsuccessful, the courier may leave a note with instructions for re-delivery or collection. Unclaimed packages may be returned to us, and additional shipping fees may apply.
7. Lost or Damaged Items
7.1. Lost Parcels: If your order does not arrive within the expected delivery timeframe, please contact us at [Insert Email Address]. We will work with the courier to resolve the issue promptly.
7.2. Damaged Items: If your order arrives damaged, please notify us within 7 days of receipt. Include your order number and photos of the damage. We will arrange a replacement or refund.
8. Customs and Duties (International Orders)
For international shipments, customs duties and taxes may apply. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
9. Contact Us
If you have questions about this Shipping Policy or need assistance with your order, please contact us:
Email: info@officialelectro-hi.com
Address: Unit 8 Stanley Business Centre, Kelvin Way, Crawley, West Sussex, RH10 9SE
Thank you for choosing Electro-Hi. We are committed to ensuring your order reaches you safely and on time.