Terms & Conditions
Disclaimer: The information contained on the Electro-Hi website is for general guidance only and should not be considered medical advice. Our electrolyte supplements are designed to support hydration and wellbeing, but individual results may vary. It is essential to consult with a healthcare professional before using any supplements, particularly if you have pre-existing medical conditions or are pregnant. By purchasing our products, you acknowledge that you have read and understood this disclaimer and agree to use our products responsibly.
1. Introduction
Welcome to Electro-Hi! These terms and conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to these terms. Please read them carefully.
2. About Us
Electro-Hi is a UK-based e-commerce business specializing in electrolyte supplements. Our registered address is [Insert Address Here], and our company registration number is [Insert Registration Number]. For inquiries, you can contact us at [Insert Contact Email or Phone Number].
3. Eligibility
To use our website and purchase products, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet these requirements.
4. Products
4.1. Product Descriptions: We aim to provide accurate descriptions of all products. However, we do not guarantee that product descriptions, images, or other content on our website are error-free, complete, or up-to-date.
4.2. Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
5. Orders
5.1. Placing an Order: By placing an order, you agree to purchase the products listed in your order subject to these terms.
5.2. Order Confirmation: Once your order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order. Acceptance occurs only when we dispatch your order.
5.3. Order Refusal: We reserve the right to refuse or cancel an order for any reason, including but not limited to pricing errors, suspected fraud, or product unavailability.
6. Pricing and Payment
6.1. Pricing: All prices are listed in GBP and include VAT where applicable. Prices may change without prior notice.
6.2. Payment Methods: We accept payments through [list accepted payment methods, e.g., credit/debit cards, PayPal, etc.]. Payment must be received in full before dispatching your order.
7. Shipping and Delivery
7.1. Delivery Locations: We deliver to addresses within the UK. For international orders, please contact us.
7.2. Delivery Times: Delivery times are estimates and may vary. We are not liable for delays caused by third-party delivery services.
7.3. Shipping Fees: Shipping costs are calculated at checkout and are non-refundable unless otherwise stated.
8. Returns and Refunds
8.1. Right to Cancel: Under the Consumer Contracts Regulations, you have 14 days to cancel your purchase from the date you receive your order.
8.2. Returns: Products must be returned unopened, in their original packaging, and in resalable condition. Return shipping costs are your responsibility unless the product is faulty or incorrect.
8.3. Refunds: Refunds will be processed within 14 days of receiving the returned products. Original shipping fees are non-refundable unless the return is due to our error.
9. User Accounts
9.1. Account Creation: You may create an account to streamline purchases. You are responsible for maintaining the confidentiality of your account details.
9.2. Account Termination: We reserve the right to terminate accounts for any reason, including violation of these terms.
10. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is owned by or licensed to Electro-Hi. You may not use any content without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law, Electro-Hi is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
12. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you agree to the terms of our Privacy Policy.
13. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Please review them regularly.
15. Contact Us
If you have any questions about these terms, please contact us at:
Email: info@officialelectro-hi.com
Address: Unit 8 Stanley Business Centre, Crawley, West Sussex, RH10 9SE
Thank you for choosing Electro-Hi! Your health and hydration are our priorities.